Privacy Policy

1. Introduction

Freight Bridge Global respects your privacy and is committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Freight Bridge Global collects, uses, stores, shares, and protects personal information when you:

• Visit https://freightbridgeglobal.com/
• Request a freight or logistics quote
• Submit a contact or partnership inquiry
• Upload shipment documents or cargo photographs
• Request warehousing, freight, documentation, e-commerce, or related logistics support
• Request commercial insurance support
• Subscribe to communications, where available
• Communicate with us by email, telephone, WhatsApp, website form, or another approved channel

This Privacy Policy applies to information collected through the Freight Bridge Global website and related business communications.

2. Who We Are

For purposes of this Privacy Policy, the organization responsible for processing personal information is:

Freight Bridge Global
USA/China/Armenia

Website:
https://freightbridgeglobal.com/

Email:
info@freightbridgeglobal.com

Telephone:
+1 818 426 6446

Registered legal entity name:
Freight Bridge Global LLC

For privacy questions or requests, contact us using the details above and include Privacy Request in the email subject line.

3. Information We Collect

We may collect information that you provide directly, information generated through your use of the website, and information received from service providers or business partners.

3.1 Contact information

This may include:

• Full name
• Company name
• Email address
• Telephone number
• WhatsApp number
• Preferred contact method
• Country or region
• Language preference

3.2 Shipment and logistics information

When you request a freight quote or logistics service, we may collect:

• Requested service
• Shipping route
• Preferred transportation method
• Origin country and city
• Pickup address
• Pickup location type
• Destination country and city
• Delivery address
• Delivery location type
• Cargo or commodity description
• Packaging type
• Number of pallets, cartons, crates, containers, or units
• Estimated weight and weight unit
• Cargo dimensions
• Cargo-ready date
• Preferred delivery date or deadline
• Estimated cargo value and currency
• Special-handling requirements
• Warehouse requirements
• Supplier information
• Delivery instructions
• Incoterms, when provided
• Other shipment-related comments

Your quote form currently requests contact details, cargo specifications, route details, addresses, shipment dates, cargo value, special-handling needs, and optional document or photograph uploads.

3.3 Uploaded files

You may choose to upload:

• Commercial invoices
• Packing lists
• Cargo photographs
• Product photographs
• Warehouse instructions
• Shipping documents
• Supplier documents
• Delivery requirements
• Other documents related to a shipment

Do not upload passports, national identification documents, payment-card details, bank credentials, health information, or other highly sensitive personal information unless Freight Bridge Global specifically requests it through an approved secure process.

3.4 Commercial insurance inquiry information

When you request commercial insurance support, we may collect:

• Contact information
• Company information
• Type of insurance requested
• Business and transportation information
• Vehicle or equipment information
• Existing coverage details
• Other information needed to connect you with an appropriately licensed insurance professional

We will not share an insurance inquiry with a licensed insurance professional unless the sharing is reasonably necessary to address your request and, where required, you have provided consent.

3.5 Contact and partnership inquiries

We may collect information you provide when contacting us about:

• General questions
• Freight and logistics services
• Existing shipments
• Partnership opportunities
• Carrier relationships
• Warehouse services
• Customs-related coordination
• Technology integrations
• Commercial insurance support
• Complaints or service concerns

3.6 Website and technical information

When you use the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Approximate location derived from an IP address
• Cookie identifiers
• Website interaction data
• Security and error logs

We use this information to operate, secure, diagnose, and improve the website.

4. How We Collect Information

We may collect information:

• Directly from you through website forms
• Through email, telephone, or WhatsApp communications
• Through uploaded shipment documents
• Through cookies and similar technologies
• From a company representative submitting information on behalf of a business
• From suppliers, warehouses, carriers, customs professionals, fulfillment providers, or other logistics partners involved in your shipment
• From licensed insurance professionals when coordinating an insurance inquiry
• From publicly available business sources where reasonably necessary for legitimate business purposes

When you submit information about another person, supplier, buyer, consignee, employee, or business representative, you confirm that you are authorized to provide that information.

5. How We Use Personal Information

We may use personal information to:

5.1 Review and respond to requests

• Review freight quote requests
• Respond to contact inquiries
• Recommend an appropriate shipping method
• Review cargo and route requirements
• Assess whether requested services may be available
• Contact you for missing information

5.2 Coordinate logistics services

• Coordinate pickup and delivery
• Communicate with carriers and freight partners
• Coordinate warehouse receiving and storage
• Arrange cargo consolidation and preparation
• Coordinate air, ocean, and ground transportation
• Coordinate customs professional handoffs
• Arrange delivery appointments
• Support e-commerce, fulfillment, Amazon FBA, and 3PL deliveries
• Coordinate shipment documents
• Communicate shipment status and operational requirements

5.3 Manage commercial insurance referrals

• Review commercial insurance inquiries
• Connect eligible users with appropriately licensed insurance professionals
• Transfer information necessary to review the requested insurance service
• Facilitate communication between the user and the licensed professional

Coverage, eligibility, pricing, underwriting, and policy terms are determined by the applicable licensed insurance provider.

5.4 Operate and improve our business

• Maintain customer and partner records
• Improve our forms and website
• Analyze service demand
• Develop internal workflows
• Train team members
• Manage partner relationships
• Maintain quality and service standards
• Prevent duplicate or fraudulent requests

5.5 Security and legal purposes

• Detect fraud, spam, abuse, or unauthorized activity
• Protect website security
• Enforce our Terms of Use
• Establish, exercise, or defend legal claims
• Respond to lawful requests from authorities
• Comply with legal, regulatory, tax, accounting, or recordkeeping obligations

5.6 Marketing communications

Where permitted and where you have subscribed or otherwise agreed, we may send:

• Freight and logistics updates
• Service announcements
• Business news
• Educational resources
• Freight guides
• Promotional communications

You may unsubscribe at any time by using the unsubscribe link or contacting us.

Submitting a quote or contact form does not automatically subscribe you to marketing unless a separate subscription option is provided.

6. Legal Grounds for Processing

Depending on your location and the circumstances, we may process information based on:

Consent

Where you voluntarily:

• Submit a form
• Upload documents
• Request insurance support
• Subscribe to marketing
• Agree to a particular disclosure

You may withdraw consent where consent is the applicable legal basis. Withdrawal does not affect processing already lawfully completed.

Pre-contractual steps and contract performance

We may process information to:

• Prepare a quote
• Review a service request
• Coordinate a confirmed shipment
• Manage payment, service, and delivery requirements
• Communicate about an existing business relationship

Legitimate business interests

We may process information where reasonably necessary to:

• Operate and secure our website
• Respond to business inquiries
• Improve our services
• Maintain business records
• Prevent fraud
• Manage partner relationships
• Protect our legal and commercial interests

We balance these interests against the rights and reasonable expectations of the person concerned.

Legal obligations

We may process and retain information to comply with:

• Applicable laws
• Accounting and tax requirements
• Regulatory requirements
• Court orders
• Government requests
• Legal claims
• Other binding obligations

For individuals in the European Economic Area, GDPR privacy notices generally need to identify the controller, purposes, legal bases, recipients, international transfers, retention criteria, individual rights, and complaint options.

7. How We Share Information

We may share information only where reasonably necessary for the purposes described in this Privacy Policy.

7.1 Freight and transportation partners

Information may be shared with:

• Freight brokers
• Motor carriers
• Freight forwarders
• Drayage providers
• Air cargo providers
• Ocean freight providers
• Courier and express providers
• Local delivery providers

7.2 Warehouse and fulfillment partners

Information may be shared with:

• Warehouses
• Consolidation facilities
• Cross-docking facilities
• Preparation centers
• 3PL providers
• Fulfillment centers
• Amazon FBA-related service providers
• Inventory-handling partners

7.3 Customs and regulatory professionals

Information may be shared with appropriately qualified or licensed:

• Customs brokers
• Customs representatives
• Import and export professionals
• Regulatory service providers

Freight Bridge Global does not provide legal or customs brokerage advice.

7.4 Insurance professionals

When commercial insurance support is requested, information may be shared with an appropriately licensed insurance professional or insurance service provider.

Where required, this sharing will occur only after the user provides the applicable consent.

7.5 Website and technology providers

Information may be processed by providers supporting:

• Website hosting
• Email delivery
• Form processing
• Spam prevention
• Security and firewall services
• Website analytics
• Cloud storage
• Customer relationship management
• Workflow automation
• File storage
• Database management
• Backup services

7.6 Professional advisers

We may disclose information to:

• Lawyers
• Accountants
• Auditors
• Tax advisers
• Security professionals
• Insurance advisers
• Other professional consultants

7.7 Authorities and legal disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a court order or lawful government request
• Investigate fraud or unlawful conduct
• Protect the rights, property, and safety of Freight Bridge Global, our users, our partners, or others
• Establish, exercise, or defend legal claims

7.8 Business restructuring

Information may be transferred as part of:

• A merger
• Acquisition
• Reorganization
• Asset sale
• Financing
• Joint venture
• Insolvency proceeding
• Transfer of all or part of our business

The recipient would be required to handle the information consistently with applicable law.

8. International Data Transfers

Freight Bridge Global coordinates services across Armenia, the United States, China, and other international markets.

Your information may therefore be accessed, processed, stored, or transferred in countries other than the country where you are located.

These countries may have different privacy and data-protection laws.

Where required, we take reasonable steps to use appropriate contractual, organizational, or technical safeguards for international transfers.

Information will only be shared with an overseas partner when reasonably necessary to:

• Review a quote
• Arrange a service
• Coordinate a shipment
• Communicate with the applicable provider
• Meet legal or contractual obligations

9. Commercial Insurance Information

Commercial insurance inquiries may require information to be shared with a licensed insurance professional.

The optional insurance consent should remain separate from the general form consent.

Recommended checkbox wording:

I agree that information relevant to my commercial insurance request may be shared with an appropriately licensed insurance professional for the purpose of reviewing and responding to my inquiry.

Do not make this checkbox mandatory unless the user selected Commercial Insurance Support or otherwise asked for insurance assistance.

Information submitted for general freight services should not be shared with an insurance professional merely because the form contains an insurance option.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember user preferences
• Protect forms from spam and abuse
• Analyze website traffic
• Understand how visitors use the website
• Improve website performance
• Support embedded third-party functionality

Cookies may include:

Essential cookies

Required for website operation, security, form submission, accessibility, and session management.

Preference cookies

Used to remember selected language, region, or website preferences.

Analytics cookies

Used to understand website traffic and visitor interactions.

Marketing cookies

Used only where marketing or advertising tools are enabled and legally permitted.

Where required, non-essential cookies will not be activated until the visitor provides consent.

Users may manage cookies through the website consent banner and browser settings.

Deleting or blocking certain cookies may affect website functionality.

11. Third-Party Services

The website may use or integrate with third-party services such as:

• WordPress
• Elementor
• Website hosting providers
• Email-delivery services
• Spam-protection tools
• Security and firewall services
• Analytics tools
• Embedded maps
• Video platforms
• Social-media platforms
• Customer relationship management systems
• Mailchimp or another email-marketing platform
• Zapier or another workflow-automation platform
• Cloud storage and backup providers

Each provider may process information according to its own privacy terms.

Before publishing this policy, prepare a final list of the services actually active on the website. Remove references to tools that are not being used.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, security, dispute-resolution, and recordkeeping requirements.

Typical retention periods may include:

Unconverted quote requests

Quote requests that do not become active shipments may generally be retained for up to 24 months after the last communication.

Contact and partnership inquiries

General inquiries may generally be retained for up to 24 months after the last meaningful communication.

Active and completed shipments

Shipment, transaction, invoice, and operational records may be retained for up to seven years, or longer where required by law, contract, dispute, insurance, tax, or regulatory obligations.

Uploaded files

Uploaded shipment documents may be retained for the same period as the associated quote or shipment record, unless earlier deletion is appropriate.

Marketing records

Marketing subscription information may be retained until the person unsubscribes, plus a limited suppression record necessary to respect the opt-out.

Security and technical logs

Security, diagnostic, and technical logs may generally be retained for up to 12 months, unless longer retention is reasonably necessary to investigate an incident or comply with law.

Information may be retained for longer when necessary to:

• Resolve a dispute
• Enforce an agreement
• Defend a legal claim
• Investigate suspected fraud
• Fulfil tax or accounting requirements
• Comply with a lawful request

Once information is no longer required, we may delete, anonymize, or securely archive it.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Destruction
• Disclosure
• Accidental damage

Measures may include:

• Access restrictions
• Strong account authentication
• Secure website connections
• Website and server security controls
• Software updates
• Firewall and anti-spam systems
• Data backups
• Staff confidentiality obligations
• Restricted document access
• Secure deletion procedures
• Service-provider review

Armenia’s personal-data legislation requires processors to protect information from unauthorized access, unlawful use, destruction, alteration, copying, and disclosure.

No online transmission or storage method can be guaranteed completely secure. Users should avoid sending unnecessary sensitive information through standard website forms or email.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request confirmation that we process your information
• Request access to information about you
• Request correction of inaccurate information
• Request completion of incomplete information
• Request deletion of information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent
• Request a copy of certain information in a portable format
• Opt out of marketing communications
• File a complaint with the applicable data-protection authority
• Request information about recipients to whom data has been disclosed

These rights may be subject to legal exceptions. For example, we may need to retain certain records for tax, accounting, transaction, fraud-prevention, insurance, or legal-claim purposes.

15. How to Submit a Privacy Request

To exercise a privacy right, email:

info@freightbridgeglobal.com

Use the subject line:

Privacy Request

Include:

• Your full name
• The email address or telephone number used in your communication
• The nature of your request
• Enough information for us to identify the relevant records
• The country or state where you reside, when relevant

We may request reasonable information to verify your identity before fulfilling a request.

We will respond within the period required by applicable law.

We may refuse or limit a request where:

• We cannot verify the requester’s identity
• The request concerns another person
• The information must be retained by law
• Disclosure would affect another person’s rights
• The request is manifestly unfounded or excessive
• Another lawful exception applies

16. Armenia Privacy Rights

Individuals may have rights under the Law of the Republic of Armenia on Protection of Personal Data, including rights related to accessing, correcting, blocking, and deleting personal data where the legal conditions are met.

Questions or complaints concerning personal-data processing may also be addressed to Armenia’s authorized personal-data protection body.

Freight Bridge Global encourages users to contact us first so that we may review and address the concern.

17. European Privacy Rights

Where the European Union or European Economic Area data-protection rules apply, individuals may have rights including:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdrawal of consent
• Complaint to a supervisory authority

Where processing is based on legitimate interests, you may object based on your particular situation.

Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing.

We do not currently use automated decision-making that produces legal or similarly significant effects solely through automated processing.

18. California Privacy Notice

This section applies only to the extent that California privacy law applies to Freight Bridge Global and the individual concerned.

California residents may have rights to:

• Know what categories of personal information are collected
• Access personal information
• Request correction
• Request deletion
• Know the categories of recipients
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Receive equal service and pricing when exercising privacy rights

The California Consumer Privacy Act provides rights concerning access, correction, deletion, sale or sharing, sensitive information, and non-discrimination.

Categories collected

Depending on the interaction, we may collect:

• Identifiers
• Contact information
• Commercial information
• Internet or network activity
• Geolocation at an approximate level
• Professional or employment-related information
• Shipment and logistics details
• User-provided documents and photographs
• Inferences strictly necessary to evaluate service requirements

Sale or sharing of personal information

Freight Bridge Global does not sell personal information for monetary consideration.

We do not knowingly share personal information for cross-context behavioral advertising unless such advertising tools are separately enabled and properly disclosed.

Operational disclosure to freight providers, warehouses, customs professionals, insurers, or technology vendors for the purpose of fulfilling a user’s request is not intended as a sale of personal information.

California requests

California residents may submit a request using:

info@freightbridgeglobal.com

Subject:

California Privacy Request

We will not discriminate against a person for exercising an applicable privacy right.

19. Do Not Track and Global Privacy Control

Some browsers transmit Do Not Track signals.

Because there is no universally accepted standard for responding to all Do Not Track signals, our website may not respond consistently to them.

Where legally required and technically supported, we will recognize applicable opt-out preference signals, including Global Privacy Control, for covered sale or sharing activities.

If Freight Bridge Global does not sell or share information for targeted advertising, the signal may not change the website’s essential or operational data processing.

20. Children’s Privacy

The website and services are intended for businesses and adults.

They are not directed to children under the age of 18.

We do not knowingly collect personal information directly from children.

If you believe that a child has submitted personal information, contact us so that we can review and, where appropriate, delete it.

21. Third-Party Websites

The website may contain links to third-party websites, including:

• Logistics partners
• Government resources
• Social-media platforms
• Insurance professionals
• Freight providers
• Technology services

Freight Bridge Global does not control the privacy practices, security, availability, or content of third-party websites.

Review the privacy policy of any external service before providing information.

22. Business-to-Business Information

Many Freight Bridge Global services are business-to-business.

Business contact information may still qualify as personal information when it identifies an individual representative.

We process business representative information to:

• Communicate with customers and partners
• Prepare quotes
• Coordinate shipments
• Maintain commercial relationships
• Manage contracts and records
• Respond to professional inquiries

23. Automated Decision-Making

Freight Bridge Global does not currently make decisions producing legal or similarly significant effects solely through automated processing.

Website parameters may preselect form options or route information, but quotes and service requests are reviewed based on the information provided and partner availability.

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services
• New website features
• New service providers
• Changes to our forms
• Changes in legal requirements
• Changes in how we process information

The updated version will be posted on this page with a revised Last Updated date.

Material changes may also be communicated through the website or directly to affected users where appropriate.

25. Contact Us

For privacy questions, requests, or complaints, contact:

Freight Bridge Global

Email:
info@freightbridgeglobal.com

Telephone:
+1 818 426 6446

Website:
https://freightbridgeglobal.com/

Use the subject line:

Privacy Request