Service Disclaimer

1. Introduction

This Service Disclaimer explains important limitations, responsibilities, and conditions relating to services coordinated through Freight Bridge Global.

It applies to:

• Website visitors
• Prospective customers
• Customers requesting freight quotes
• Shippers
• Consignors
• Consignees
• Importers and exporters
• Carriers and logistics providers
• Warehouses and fulfillment facilities
• Commercial insurance applicants
• Other users of Freight Bridge Global services

By requesting a quote, submitting shipment information, communicating with Freight Bridge Global, or using services coordinated through us, you acknowledge the information described in this Service Disclaimer.

This disclaimer should be read together with:

• Our Terms of Use
• Our Privacy Policy
• Any written quotation
• Rate confirmation
• Service agreement
• Broker or carrier documentation
• Bill of lading
• Warehouse receipt
• Insurance application or policy
• Applicable partner terms

2. About Freight Bridge Global

Freight Bridge Global is an Armenia-based logistics coordination company helping businesses organize freight, shipping, warehousing, cargo preparation, e-commerce logistics, documentation, commercial delivery, and related services through trusted partners.

Our primary logistics network connects:

• The United States
• Armenia
• China
• Other international markets where partner services are available

Freight Bridge Global may coordinate different stages of a shipment, but the individual transportation, brokerage, warehousing, customs, insurance, delivery, or regulated service may be performed by an independent third-party provider.

3. Partner-Based Service Model

Freight Bridge Global operates through a network that may include:

• Licensed freight brokers
• Authorized motor carriers
• Freight forwarders
• Ocean and air freight providers
• Warehouses
• Drayage providers
• Courier and express providers
• Customs brokers
• Import and export professionals
• Fulfillment centers
• Amazon FBA preparation providers
• 3PL providers
• Local delivery companies
• Licensed insurance professionals
• Other logistics and professional service providers

The provider responsible for a particular service depends on:

• Shipment origin
• Shipment destination
• Cargo type
• Equipment requirements
• Transportation mode
• Provider availability
• Regulatory requirements
• Confirmed service scope
• The written quote or agreement

Unless expressly stated in writing, Freight Bridge Global does not represent that every service is performed directly by Freight Bridge Global.

4. US Freight Brokerage and Transportation

US ground freight may be coordinated through appropriately authorized freight brokers, motor carriers, agents, or other transportation partners.

Under FMCSA rules, a broker arranges transportation by an authorized motor carrier, while the motor carrier physically transports the property. Broker activities are regulated separately from motor-carrier operations.

Unless clearly stated otherwise in writing:

• Freight Bridge Global does not itself operate the motor vehicle
• Freight Bridge Global does not employ the driver
• Freight Bridge Global does not own the carrier’s equipment
• Freight Bridge Global does not control the driver’s daily operations
• Freight Bridge Global does not guarantee a specific carrier or vehicle
• Transportation is performed by the carrier identified in the applicable shipment documents

Regulated US brokerage services may be performed through or on behalf of an appropriately authorized brokerage partner.

The applicable quote, rate confirmation, bill of lading, or service agreement should identify the responsible service provider.

5. International Freight Services

International shipping may involve several independent providers and transportation stages.

These may include:

• Supplier pickup
• Origin warehousing
• Cargo consolidation
• Export preparation
• Air freight
• Ocean freight
• Express or courier service
• Port or airport handling
• Customs handoff
• Destination warehousing
• Inland transportation
• Final commercial delivery

Freight Bridge Global may help coordinate these stages but does not guarantee that one provider will perform the complete route.

The customer may enter into separate contractual relationships with:

• Freight forwarders
• Carriers
• Warehouses
• Customs professionals
• Insurance providers
• Local delivery companies
• Other service providers

Each provider may apply its own:

• Service terms
• Liability limitations
• Claims procedures
• Storage rules
• Cancellation rules
• Documentation requirements
• Payment requirements

6. Customs Brokerage and Customs Advice

Freight Bridge Global is not a customs broker unless expressly disclosed through a separate authorized service arrangement.

Customs brokerage and customs business must be performed by appropriately qualified or licensed customs professionals where required. In the United States, CBP licenses customs brokers to assist importers and exporters with Federal import and export requirements.

Freight Bridge Global may help:

• Organize shipment information
• Collect available commercial documents
• Communicate with a customs professional
• Coordinate document handoff
• Arrange warehouse or carrier communication
• Follow up on operational status

Freight Bridge Global does not provide:

• Customs brokerage advice
• Tariff-classification advice
• Duty calculations
• Legal import or export opinions
• Regulatory interpretations
• Product-admissibility decisions
• Tax advice
• Licensing advice
• Sanctions advice

The importer, exporter, shipper, consignee, or applicable customs professional remains responsible for determining:

• Correct commodity classification
• Declared value
• Country of origin
• Applicable duties and taxes
• Import or export restrictions
• Required licenses
• Required permits
• Government filings
• Product admissibility
• Compliance with applicable law

7. Commercial Insurance Support

Freight Bridge Global may connect eligible businesses with appropriately licensed insurance professionals for commercial insurance inquiries.

Insurance services may include inquiries related to:

• Commercial automobile insurance
• Motor truck cargo coverage
• Physical damage coverage
• General liability
• Commercial property
• Transportation business insurance
• Other business coverage

Freight Bridge Global does not:

• Guarantee insurance approval
• Underwrite insurance
• Bind coverage
• Issue policies
• Determine premiums
• Set policy terms
• Decide eligibility
• Provide legal insurance advice
• Guarantee that a particular risk will be accepted

Insurance coverage, pricing, underwriting, exclusions, deductibles, policy limits, and eligibility are determined exclusively by the applicable licensed insurance professional and insurer.

California provides public tools for checking whether an insurance agent or broker is licensed for the applicable line of insurance.

A request for an insurance referral does not create insurance coverage.

Coverage exists only after the applicable insurer or licensed professional confirms that coverage has been bound.

8. Freight Quotes and Pricing

Freight quotes are based on the information available at the time of review.

Quoted prices may depend on:

• Origin and destination
• Cargo description
• Freight class
• Number of units
• Weight
• Dimensions
• Packaging
• Equipment type
• Transportation method
• Cargo value
• Pickup conditions
• Delivery conditions
• Ready date
• Required delivery date
• Fuel costs
• Carrier capacity
• Market conditions
• Port or airport conditions
• Customs requirements
• Warehouse requirements
• Special handling
• Provider availability
• Currency exchange rates
• Applicable taxes and fees

A quote may be revised if the shipment information changes or is incomplete.

A quote is not final unless it is confirmed in writing and accepted according to the stated terms.

9. Quote Validity

Unless otherwise stated in writing, quotes are subject to:

• Provider availability
• Equipment availability
• Space availability
• Rate changes
• Fuel-price changes
• Currency fluctuations
• Carrier schedules
• Port or airport capacity
• Warehouse capacity
• Government requirements
• Cargo acceptance
• Document review

A quote may expire after the validity period stated in the quotation.

If no validity period is stated, Freight Bridge Global may require the price and availability to be reconfirmed before booking.

Submitting a quote request does not:

• Reserve a vehicle
• Reserve warehouse space
• Reserve air cargo capacity
• Reserve ocean freight space
• Guarantee pickup
• Guarantee delivery
• Create a service contract

10. Accuracy of Shipment Information

The customer is responsible for providing complete and accurate shipment information.

This includes:

• Cargo description
• Commodity type
• Quantity
• Packaging
• Weight
• Dimensions
• Freight class
• Declared value
• Country of origin
• Pickup address
• Delivery address
• Contact information
• Ready date
• Required delivery date
• Special-handling requirements
• Hazardous-material status
• Battery content
• Temperature requirements
• Import or export documentation
• Restricted or regulated characteristics

Freight Bridge Global and its partners may rely on the information provided by the customer.

Incorrect, incomplete, or misleading information may result in:

• Revised pricing
• Reclassification
• Additional charges
• Service refusal
• Pickup delay
• Delivery delay
• Customs delay
• Storage charges
• Detention
• Demurrage
• Fines or penalties
• Cargo rejection
• Claim denial
• Shipment return
• Disposal or abandonment procedures where permitted

The customer must promptly notify Freight Bridge Global if any shipment information changes.

11. Weight, Dimensions, and Freight Class

Quoted freight charges may change if the actual:

• Weight
• Dimensions
• Density
• Quantity
• Packaging
• Freight class
• Pallet count
• Handling requirements

differ from the information submitted.

Carriers, warehouses, ports, airports, customs authorities, or other providers may:

• Reweigh cargo
• Recalculate dimensions
• Reclassify freight
• Inspect packaging
• Add handling charges
• Reject cargo that does not match the submitted information

The customer is responsible for charges resulting from incorrect or incomplete cargo measurements or freight classification.

12. Transit and Delivery Times

Transit times, pickup windows, arrival dates, and delivery estimates are estimates unless expressly guaranteed in writing by the provider responsible for the service.

Timing may be affected by:

• Weather
• Traffic
• Road closures
• Vehicle breakdowns
• Carrier delays
• Port congestion
• Airport congestion
• Vessel schedules
• Flight schedules
• Customs processing
• Government inspections
• Border conditions
• Labor disruptions
• Warehouse capacity
• Documentation problems
• Incorrect addresses
• Appointment availability
• Force majeure events
• Other circumstances outside Freight Bridge Global’s reasonable control

Freight Bridge Global does not guarantee that a shipment will arrive by a particular date unless a written guaranteed service has been accepted from the responsible provider.

Customers should avoid scheduling production, sales, events, installations, or contractual deadlines based solely on an estimated transit time.

13. Pickup and Delivery Conditions

Pickup and delivery may depend on the physical conditions at each location.

The customer must disclose whether the location is:

• A commercial warehouse
• A business
• A factory
• A port or terminal
• A residential address
• A construction site
• A farm
• An Amazon FBA facility
• A 3PL or prep center
• A location with limited access

The customer must also disclose whether the shipment requires:

• Liftgate service
• Inside pickup or delivery
• Residential service
• Appointment service
• Forklift service
• Pallet jack
• Loading assistance
• Unloading assistance
• Limited-access service
• Driver waiting time
• Special equipment
• After-hours service

Additional charges may apply when conditions differ from the information provided during quoting.

Drivers may refuse loading or unloading when conditions are unsafe, unauthorized, inaccessible, or outside the confirmed service scope.

14. Loading and Unloading

Unless expressly included in writing:

• The shipper is responsible for loading at origin
• The consignee is responsible for unloading at destination
• The driver may not be required to enter the premises
• The driver may not be required to handle individual cartons
• The carrier may not provide labor
• A forklift, loading dock, pallet jack, crane, or other equipment may be required

The customer must ensure that:

• Cargo is ready at the confirmed pickup time
• Loading equipment is available
• The cargo can be safely loaded
• The cargo is accessible
• The responsible contact is present
• The receiving location can accept delivery

Waiting time, detention, redelivery, reconsignment, storage, or failed-delivery charges may apply.

15. Packaging and Labeling

The shipper is responsible for ensuring that cargo is properly:

• Packaged
• Protected
• Secured
• Labeled
• Palletized
• Crated
• Wrapped
• Braced
• Marked for handling

Packaging must be suitable for:

• Forklift handling
• Stacking
• Ground transportation
• Air transportation
• Ocean transportation
• Warehouse storage
• Customs inspection
• Final delivery

Freight Bridge Global may coordinate packaging or preparation services through partners, but the exact scope must be confirmed in writing.

Unless specifically included, Freight Bridge Global does not guarantee that existing packaging is adequate.

Improper packaging may affect:

• Carrier acceptance
• Cargo safety
• Insurance coverage
• Claims eligibility
• Customs inspection
• Warehouse handling
• Final delivery

16. Hazardous, Regulated, and Restricted Cargo

The customer must disclose before quoting whether the shipment contains:

• Hazardous materials
• Dangerous goods
• Lithium batteries
• Chemicals
• Flammable products
• Pressurized containers
• Medical products
• Pharmaceuticals
• Food products
• Alcohol
• Tobacco or nicotine products
• Controlled goods
• Weapons
• Ammunition
• High-value goods
• Temperature-controlled products
• Live plants or animals
• Perishable goods
• Counterfeit goods
• Sanctioned or restricted products
• Oversized or overweight cargo

Such cargo may require:

• Special packaging
• Special documentation
• Licensed providers
• Government permits
• Carrier approval
• Customs approval
• Temperature control
• Dangerous-goods declarations
• Additional insurance
• Additional inspections

Freight Bridge Global may refuse to coordinate cargo that is illegal, restricted, improperly declared, unsafe, or unsupported by available partners.

17. Prohibited Cargo

Freight Bridge Global does not knowingly coordinate shipments containing illegal or prohibited goods.

The customer may not use Freight Bridge Global services to transport:

• Illegal drugs
• Stolen property
• Counterfeit goods
• Undeclared hazardous materials
• Prohibited weapons
• Explosives
• Human remains without approved arrangements
• Illegally obtained wildlife products
• Sanctions-controlled goods
• Any cargo prohibited by applicable law or provider rules

Freight Bridge Global may suspend or terminate coordination if it reasonably suspects illegal, fraudulent, unsafe, or prohibited activity.

18. Customs Duties, Taxes, and Government Charges

Unless expressly included in writing, freight quotes do not include:

• Customs duties
• Import taxes
• Export taxes
• Value-added tax
• Government fees
• Customs-broker fees
• Inspection fees
• Examination charges
• Permit fees
• Licensing fees
• Quarantine charges
• Port storage
• Airport storage
• Customs storage
• Demurrage
• Detention
• Bond fees
• Penalties
• Fines

The importer, exporter, consignee, or other legally responsible party remains responsible for duties, taxes, declarations, permits, and government charges.

Freight Bridge Global does not guarantee the amount of any duty, tax, fee, or government charge.

19. Warehousing and Storage

Warehouse services may be provided by independent warehouse partners.

Availability depends on:

• Cargo type
• Cargo value
• Hazard classification
• Storage duration
• Temperature requirements
• Warehouse capacity
• Packaging condition
• Insurance requirements
• Location
• Handling requirements

Warehouse services may be subject to:

• Warehouse receipts
• Storage terms
• Minimum charges
• Handling fees
• Inbound fees
• Outbound fees
• Pallet fees
• Carton fees
• Labor charges
• Disposal charges
• Inventory-count rules
• Claims procedures
• Liability limitations

Storage charges may begin when cargo is received or when free time expires.

Freight Bridge Global does not guarantee continuous warehouse availability unless confirmed in writing.

20. Demurrage, Detention, Storage, and Waiting Charges

Additional charges may result when:

• Containers are not returned on time
• Vehicles wait beyond free time
• Cargo cannot be delivered
• Customs clearance is delayed
• Documents are missing
• A consignee refuses delivery
• A warehouse cannot receive cargo
• Delivery appointments are unavailable
• Cargo remains at a port, airport, terminal, or warehouse
• The shipment is reconsigned
• Redelivery is required

Such charges may be imposed by:

• Carriers
• Ports
• Terminals
• Airports
• Warehouses
• Customs authorities
• Container providers
• Other third parties

The customer is responsible for charges resulting from customer, supplier, consignee, customs, document, or delivery delays, unless otherwise agreed in writing.

21. E-Commerce, Amazon FBA, and 3PL Deliveries

Deliveries to Amazon FBA, fulfillment centers, prep centers, and 3PL warehouses may have specific:

• Appointment requirements
• Pallet requirements
• Labeling standards
• Packaging standards
• Carton limits
• Delivery windows
• Product restrictions
• Receiving rules
• Routing instructions
• Carrier requirements

The customer is responsible for providing current and accurate receiving instructions.

Freight Bridge Global does not control:

• Amazon policies
• Marketplace policies
• 3PL receiving policies
• Fulfillment-center appointment availability
• Warehouse rejection decisions
• Seller-account status
• Product compliance
• Marketplace fees

A facility may reject, delay, reschedule, or charge additional fees for noncompliant cargo.

22. Shipment Documents

Customers are responsible for ensuring that shipment documents are accurate, complete, and lawfully issued.

Documents may include:

• Commercial invoices
• Packing lists
• Bills of lading
• Air waybills
• Export documents
• Certificates of origin
• Product certificates
• Dangerous-goods declarations
• Warehouse instructions
• Delivery appointments
• Customs documents
• Insurance certificates

Freight Bridge Global may help organize or transmit documents but does not independently verify every statement, value, classification, signature, license, or certification.

The party issuing a document remains responsible for its accuracy.

23. Cargo Loss, Damage, and Shortage

Cargo loss, damage, delay, or shortage claims are normally governed by:

• The responsible carrier’s terms
• Applicable transport law
• The bill of lading
• The warehouse receipt
• The freight-forwarder agreement
• Insurance-policy terms
• The applicable service contract

The customer should inspect cargo promptly at delivery.

Visible damage or shortage should be recorded on the delivery receipt before signing whenever possible.

The customer should:

• Take photographs
• Preserve packaging
• Record the condition
• Note the shortage or damage
• Notify Freight Bridge Global promptly
• Follow the provider’s claims instructions
• Submit supporting documents before the applicable deadline

Failure to document visible damage or meet a claims deadline may affect claim eligibility.

Freight Bridge Global does not guarantee that a claim will be approved or paid.

24. Cargo Insurance

Transportation charges do not automatically include full-value cargo insurance unless expressly stated in writing.

Carrier liability and cargo insurance are not the same.

Carrier liability may be:

• Limited
• Subject to exclusions
• Based on weight
• Based on freight class
• Controlled by international conventions
• Controlled by the bill of lading
• Limited by provider terms

Customers should consider whether additional cargo insurance is appropriate.

Freight Bridge Global does not guarantee:

• That insurance is available
• That coverage applies
• That a claim will be paid
• That coverage equals the full cargo value
• That all causes of loss are covered

Insurance coverage is governed exclusively by the applicable policy.

25. Third-Party Service Providers

Independent third-party providers are responsible for their own:

• Employees
• Drivers
• Vehicles
• Equipment
• Warehouses
• Licenses
• Permits
• Safety procedures
• Regulatory compliance
• Operational decisions
• Service performance
• Insurance
• Contracts

Freight Bridge Global may select or communicate with service providers but does not control every operational decision made by an independent provider.

No third-party provider is authorized to make representations on behalf of Freight Bridge Global unless expressly confirmed in writing.

26. Provider Availability and Substitution

A named carrier, warehouse, route, vessel, flight, vehicle, or provider may become unavailable after quoting.

When reasonably necessary, Freight Bridge Global may propose:

• Another carrier
• Another warehouse
• Another route
• Another departure
• Another transportation method
• Another service provider

Any material changes should be communicated before final confirmation where reasonably possible.

A substitute provider may have different rates, service terms, transit times, or requirements.

27. Force Majeure and Events Outside Reasonable Control

Freight Bridge Global is not responsible for delays, interruptions, additional costs, or service failures caused by events outside its reasonable control.

These may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• Earthquake
• War
• Civil unrest
• Terrorism
• Cyberattack
• Pandemic
• Epidemic
• Government action
• Sanctions
• Embargoes
• Border closures
• Port closures
• Airport closures
• Labor strikes
• Carrier insolvency
• Fuel shortages
• Equipment shortages
• Infrastructure failure
• Customs delays
• Regulatory changes
• Communication outages

Affected services may be suspended, changed, rerouted, or cancelled.

28. Website Information

Website content is provided for general informational purposes.

Service descriptions, route information, transit-time examples, equipment descriptions, freight guides, images, and articles do not constitute:

• A binding quote
• A service guarantee
• Legal advice
• Customs advice
• Tax advice
• Insurance advice
• Regulatory advice
• A promise of service availability

Actual services depend on the confirmed shipment details and written service arrangement.

Website content may be updated without notice.

29. Photographs and Illustrations

Website photographs, generated images, diagrams, icons, route maps, and illustrations may be used for general visual representation.

They do not necessarily show:

• The actual carrier
• The actual vehicle
• The actual warehouse
• The actual route
• The actual cargo
• The actual service provider
• The exact equipment assigned to a shipment

A displayed image should not be interpreted as a guarantee that the pictured equipment, facility, or transportation method will be used.

30. No Professional Advice

Information provided by Freight Bridge Global is intended to support logistics coordination.

It should not be treated as:

• Legal advice
• Tax advice
• Customs advice
• Tariff-classification advice
• Regulatory advice
• Financial advice
• Insurance advice
• Engineering advice
• Product-compliance advice

Customers should consult appropriately qualified professionals for advice specific to their cargo, business, destination, or legal obligations.

31. No Guaranteed Business Outcome

Freight Bridge Global does not guarantee that services will:

• Increase sales
• Improve marketplace rankings
• Prevent inventory shortages
• Prevent production delays
• Avoid customs examinations
• Prevent cargo damage
• Prevent business interruption
• Meet a customer’s contractual deadline
• Result in marketplace acceptance
• Result in insurance approval
• Result in customs release

The customer remains responsible for its own business planning, contractual commitments, inventory decisions, and commercial obligations.

32. Limitation of This Disclaimer

This Service Disclaimer provides general information and does not replace the specific written terms governing an individual shipment or service.

Where there is a conflict, the following order should generally apply:

1. Applicable law
2. Executed service agreement
3. Insurance policy, bill of lading, warehouse receipt, or carrier terms
4. Accepted written quotation or rate confirmation
5. This Service Disclaimer
6. General website content

Nothing in this disclaimer excludes or limits rights or obligations that cannot lawfully be excluded.

33. Updates to This Service Disclaimer

Freight Bridge Global may update this Service Disclaimer to reflect:

• New services
• New routes
• New partners
• Regulatory changes
• Operational changes
• Website changes
• Changes to quote or booking procedures

The revised version will be posted on this page with an updated date.

Continued use of the website or services after an update may be subject to the revised version, except where a separate signed agreement governs.

34. Contact Freight Bridge Global

Questions about this Service Disclaimer may be sent to:

Freight Bridge Global

Email:
info@freightbridgeglobal.com

Telephone:
+1 818 426 6446

Website:
https://freightbridgeglobal.com/

Registered legal entity:
Freight Bridge Global LLC

Use the subject line:

Service Disclaimer Question